Privacy Policy

Stencilsaustralia.com.au is owned and operated by GigGear Australia Pty Ltd trading as Stencils Australia.

Stencils Australia is required to comply with the National Privacy Principles contained in the Privacy Act 1988.

The privacy and security of the personal information that we hold about you is very important to us. This Statement is a requirement of the National Privacy Principles and should assist you in understanding how we collect and deal with your personal information.

Collection of Personal Information

We most commonly collect information from our customers in the following circumstances:

Upon registration by you for membership of the stencilsaustralia.com.au website for purchase of any of the range of products or services offered.

Upon payment by you, for any of your purchases made through this website, by using the online PayPal payment system registered with PayPal Australia Pty Ltd and operated through www.paypal.com.

There are other less frequent instances where we collect personal information, such as when financial details are sought from persons or businesses who seek to be Stencil Australia product resellers, where stock or services are provided on credit.

If you are submitting personal information over the internet which you wish to remain private, please note that, while all attempts are made to secure information transmitted to this site, there is a possibility that the information you submit could be observed by a third party while in transit.

Placement of Orders Online

Registration and customer order information pages within our website are hosted on 128-bit SSL security provided by Let’s Encrypt. Let’s Encrypt provides leading-edge data security, and we believe that our selection of Let’s Encrypt services demonstrates a commitment to ensuring the protection and security of your data as much as possible. More information on Let’s Encrypt can be found here letsencrypt.org.

No credit card information is transmitted to or stored or processed on our website. We use Stripe Payment Gateway for processing your credit card payments. During the checkout process on the website, you are transferred to pages hosted by Stripe for entering and processing credit payments. More information on Stripe Security can be found at the following links stripe.com/docs/security .

How we use this information

We collect personal information so that we can communicate with you about the products that you use and efficiently deliver and administer all products and services we provide to you.

In the case of financial information requested from parties wishing to be resellers and, as such, be provided with Stencils Australia stock on credit terms, this information is used to perform credit referencing and checking.

Electronic Information Logged

When you visit our website, our host’s server logs information that is provided by your browser. This information is used to create summary statistics which allow us to assess the number of visitors to the different sections of our site, discover what information is most and least used, determine technical design specifications, and help us make our site more useful to visitors.

The information logged is as follows:

The type of browser you are using
The date and time of your visit
Your top-level domain name (for example .com, .gov, .au, .uk, etc.)
The address of the referring site
Your server’s IP address (a number that is unique to the machine through which you are connected to the internet: usually one of your service provider’s machines)
The address of the pages accessed and any documents downloaded.

No attempt will be made to identify users or their browsing activities unless disclosure is required by law or due to a mandatory requirement of a Court, Governmental Agency, or Regulatory Authority. We use the information only for statistical analysis or systems administration purposes.

Disclosure

Stencils Australia uses external service providers to deliver products purchased by customers to their nominated delivery address. We assume that the personal name and address information provided is for delivery purposes and is therefore provided to the external service provider on the strict basis that it be used for this purpose only.

Our website uses “cookie” technology. Cookies are pieces of information that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies make web surfing easier for you by saving your passwords, purchases, and preferences while you’re on a website. The use of cookies is an industry-standard – you’ll find them on most major websites and as an integrated part of the software we use for our e-commerce facilities.

Links to External / Third-Party Sites

This site may contain links to external/third-party websites for the convenience of our visitors. However Stencils Australia independently nor jointly have any knowledge of, nor control over, the privacy practices of these websites and does not know whether cookies or other tracking devices are used on linked sites. You visit these websites at your discretion.

Access to Information

The National Privacy Principles and GDPR provide you with the right to access the personal information that we hold about you. If you would like details of the personal information that we may hold about you or if you would like to correct any of the information that we hold, please contact us as follows:

e-mail: sales@stencilsaustralia.com.au or write to us:

The Manager
Stencils Australia
Factory 18, 21 Barry Street
Bayswater Vic 3153

We have internal procedures in place to deal with such requests, and we may require further information from you to verify your identity.

Information Storage

Electronic customer management and database systems are used to store most of the personal information. This system is accessed by authorized users and contains security features to ensure the protection and integrity of the data that we hold.

General

Should you have any queries in relation to this Privacy Information Management Statement or to issues generally surrounding the private information that we hold about you, please contact us at the address referred to above. Similarly, any complaints in relation to privacy related issues should also be directed to that address.

From time to time, this statement may be amended. An up-to-date version of the Privacy Statement will always appear at the stencilsaustralia.com.au website. Furthermore, you may request a hard-copy of this Statement from either the addresses referred to above or by telephoning