Privacy Policy

This website is owned and operated by GigGear Australia Pty Ltd (ABN 95 093 581 992) trading as Stencils Australia.

Stencils Australia is committed to protecting your privacy and managing your personal information securely. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate how we collect, use, disclose, store, and secure your personal information.

By visiting our website (https://stencilsaustralia.com.au/), purchasing products, or submitting custom designs, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Personal Information We Collect

We only collect personal information that is reasonably necessary to provide our manufacturing services, fulfill orders, and manage business accounts. We collect:

  • Registration & Account Details: Your name, email, billing address, shipping address, phone number, and encrypted passwords upon registration.
  • Project & Custom Designs: Digital artwork, vectors, text, and specifications uploaded to our custom stencil builder or sent via email.
  • Transaction & Payment Data: Information relating to your purchases. All online credit card payments are routed through the Stripe Payment Gateway. Alternate payments are processed securely via the online PayPal system operated by PayPal Australia Pty Ltd. We do not store or process raw credit card numbers on our servers.
  • Reseller & Credit Applications: For businesses seeking to become Stencils Australia product resellers on credit terms, we collect commercial financial details to perform credit referencing and eligibility checks.

Technical Information Logged Automatically

When you visit our website, our server automatically logs technical data provided by your browser to compile statistics used to evaluate web traffic, design technical specifications, and improve layout. This logged data includes:

  • Your browser type.
  • The date and time of your visit.
  • Your top-level domain name (e.g., .com, .gov, .au).
  • The address of the referring website.
  • Your server’s IP address.
  • The specific pages accessed and documents downloaded.

This information is utilized strictly for statistical systems administration and website optimization. We do not attempt to identify individual users or their browsing habits unless required to do so by law or a court mandate.

Placement of Orders & Data Security

We take reasonable technical and administrative precautions to protect your personal information from loss, unauthorized access, modification, or misuse:

  • Encryption Protocols: Website registration, custom design, and order pages are secured using 128-bit SSL (Secure Socket Layer) encryption provided by Let’s Encrypt (letsencrypt.org).
  • Payment Security: During checkout, you are transferred to pages hosted and secured by Stripe or PayPal.
  • Internal Access: Customer data is stored in electronic customer databases accessed only by authorized personnel with strict credential checks.
  • Data Breach Protection: In compliance with the Notifiable Data Breaches (NDB) scheme under Australian law, we maintain active monitoring protocols. In the unlikely event of a data breach likely to cause serious harm, we will immediately take containment measures and notify both you and the Office of the Australian Information Commissioner (OAIC).

Automated Decision-Making (ADM)

Pursuant to APP 1.7, we are transparent about the computer-driven tools and automated systems used to process transactions on our website:

  • Fraud Detection & Prevention: During the checkout process, automated systems may analyze transaction details, IP addresses, and shipping destinations to flag potential credit card fraud, protect our platform, and secure your financial data.
  • Shipping & Logistics Calculators: Our systems automatically process your delivery address and order weight using postal APIs to determine courier availability and shipping costs.
  • Customer Segmentation: We may utilize basic automated algorithms to group customers by order frequency or product category (e.g., custom stencil vs. letter & number stencil buyers) to ensure any promotional materials you receive are highly relevant.

These automated processes directly support or determine transaction outcomes. If an automated decision prevents a transaction from executing successfully, you have the right to request a manual review of the decision by contacting us directly.

Disclosure of Personal Information

We do not sell, rent, or lease your personal details to third parties. We only disclose information to external entities under strict conditions:

  • Freight & Delivery Providers: We provide your name, shipping address, and phone number to our delivery partners (such as couriers and postal services) on the strict condition that it is used solely to transport your purchased goods.
  • Overseas Storage & Infrastructure: To run our e-commerce features, some metadata is processed securely outside Australia (primarily on global cloud hosting servers located in the United States). We ensure all international processors maintain privacy protocols equivalent to the APPs.
  • Credit Reporting Agencies: If you apply for a commercial reseller credit account, we may share information with credit bureaus to perform credit checks.

Cookies

Our website uses cookie technology to improve shopping convenience. Cookies are small text files placed on your device to remember cart items, save search preferences, and keep you logged into your account. You can disable cookies in your browser settings, though doing so may prevent portions of our e-store from functioning correctly.

Links to Third-Party Sites

Our website contains links to external websites (such as Let’s Encrypt, Stripe, or PayPal) for your convenience. Stencils Australia does not control, nor accept responsibility for, the independent privacy policies or cookie tracking practices of those third-party platforms. You access these external links at your own discretion.

Accessing, Correcting, and Deleting Your Personal Information

Under the APPs, you have the right to request access to the personal information we hold about you. You also have the right to ask us to correct, update, or request the deletion of any inaccurate, incomplete, or outdated information.

If you wish to access, correct, or request the deletion of your personal details, please contact us using the details below:

We will respond within a reasonable timeframe. To protect data security, we will require you to verify your identity before releasing or altering any files.

How we use this information

In the case of financial information requested from parties wishing to be resellers and, as such, be provided with Stencils Australia stock on credit terms, this information is used to perform credit referencing and checking.

Complaints & Policy Updates

If you have any concerns regarding how your data is handled, please direct your query or complaint to our manager at the physical address above. If you are unsatisfied with our resolution, you can contact the Office of the Australian Information Commissioner (OAIC).

From time to time, this statement may be amended. The most up-to-date version will always be published directly on this page. You may request a hard copy of this policy at any time by contacting us.

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